If you have a grievance or complaint relating to our service or any other question, you may raise the matter in writing in the following manner:
You should firstly refer the grievance to your point of contact at Rubix M&E. Your point of contact will reply verbally or in writing as soon as possible after considering the grievance within a reasonable timeframe.
If the grievance has not then been resolved or if you consider that you have not achieved your desired outcome, you may contact the Managing Director, Milo Williams who will be responsible for making the final decision on the matter. Contact details can be found below:
Email: milo@rubixme.co.uk
You can also direct any complaint in writing to:
Rubix M&E
Unit 7B, Hill View Business Park, Old Ipswich Rd, Claydon, Ipswich IP6 0AJ